We're In This Together

To help keep everyone safe, we’ve implemented safety protocols in our branches and behind the scenes. This means things might move a little slower. We are committed to serving you. Thanks for your patience.

Safety Measures

If you stop by a branch, keep in mind:

✓	Face covering required
✓	Social distancing inforced
✓	Hand sanitizer provided
✓	Teller line services only

Save Time. Apply Online

If you're applying for a loan, check out our online loan application—it's the quickest way to complete your application. Also, if you've already applied, you can conveniently check your status.

Skip the Wait

We encourage you, whenever possible, to use our mobile app, online banking, ATMs or automated phone system for your financial needs. Add your Arrowhead card to your mobile wallet for contactless shopping.

Service, Fast

Right now, wait times when visiting a branch or calling us are longer than normal. Skip the wait and still get great service.

Common Transactions	Online	Mobile¹	ATM
Make a Transfer	✓	✓	✓
Apply for a Loan	✓	✓
Make a Loan Payment	✓	✓	✓
Review Transactions	✓	✓
Locate Account Number	✓	✓
Deposit Checks²		✓	✓
Deposit or Withdraw Cash²			✓
Check Your Balance	✓	✓	✓

Branch Services

If you do have the need to visit a branch, please know we've made a few changes for the well‑being of you and our team.

•	Transactions are limited to teller services
•	Loan and membership applications may be completed online
•	Masks or face coverings are required when visiting branches in accordance with local government agency mandates
•	Please give each other space in line and use the hand sanitizer we've provided

Member Assistance Program

You’re not in this alone. We've developed special assistance programs to help you. Please note, some restrictions may apply.

Payment Deferrals

Deferrals on Arrowhead loans and/or Arrowhead Visa^® for a limited term.

Member Assistance Loan

We have loan programs in place to help members affected by COVID-19.

Fees Currently Suspended

Fees temporarily suspended for: Early certificate withdrawals, loan late charges, Skip-a-Payment, and loan payments online and by phone.

SBA Loan Assistance

Currently servicing existing SBA loans only. For assistance with these loan types, please visit the SBA website.³

Our Team

We're committed to our team’s employment and regular income. Because of your continued membership and our solid financial condition, we're in the position to provide secure jobs to nearly 500 team members.

Our Strength

We remain far in excess of what the regulators call “well capitalized,” which has solidly prepared us for economic challenges. Additionally, your funds remain protected by the NCUA, up to at least $250,000.

Our Expertise

In these challenging times you may have questions about your investments. Our CFS Financial Consultants⁴ are here to help you. Schedule your complimentary phone consultation.

¹ Data rates may apply.

² Certain limits and restrictions apply.

³ www.sba.gov is an external website located on other servers owned and controlled by the Federal government. By clicking the link you'll be leaving the Arrowhead Credit Union website. Arrowhead has no responsibility for any external website. It neither endorses the information, content, presentation, or accuracy nor makes any warranty, express or implied, regarding any external site.

⁴ Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (“CFS”), a registered broker-dealer (Member FINRA/SIPC) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. The credit union has contracted with CFS to make non-deposit investment products and services available to credit union members.