We're in This Together

With continuing concern about the spread of Coronavirus (COVID-19), the health of our members and team is a top priority. This resource center is your guide for updates on how we continue to serve you.

Branches

Our locations are open 9a–5p weekdays with regular hours Saturdays, except for the following temporarily closed branches:
•    Eastvale In-Store
•    Torrance In-Store
•   
Upland In-Store

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Go Contact-free

We encourage you, whenever possible to use our mobile app, online banking, ATMs or automated phone system for your financial needs. Add your Arrowhead card to your mobile wallet for contactless shopping.

Let's Chat

Have a quick question? Our chat feature is a great option to get in touch to answer basic questions. If you have something account specific, send us a secure message using online or mobile banking.

Member Assistance Program

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You’re not in this alone, we have special assistance programs that may help you. Here are a couple of ways we are helping our members who are affected by the Coronavirus. Please note, some restrictions may apply.
 

Payment Deferrals

We are offering to defer payments on any Arrowhead loan and/or Arrowhead Visa® for a limited term.

Member Assistance Loan

If you have been impacted by COVID-19, we have loan programs in place to help.

Fees Currently Suspended

We’re temporarily suspending fees for:

   - Early certificate withdrawals
   - Loan late charges
   - Skip-a-Payment
   - Loan payments online and by phone

SBA Loan Assistance

We currently only service existing SBA loans and don’t originate new loans. For help with these loans, like the Paycheck Protection Program, please visit the SBA website.1

Government Stimulus Payment

Most of the government's Economic Impact Payments (government stimulus payments) have been sent out. If you have not received yours, the IRS has tools to help you check your eligibility, status of your payment, or information for contacting them to request your payment.

 

Branch Services

If you do have the need to visit a branch, please know we've made a few changes for the well-being of you and our team.

  • Eastvale, Torrance, and Upland In-Store locations are temporarily closed
  • Branch hours are 9a–5p on weekdays with regular hours Saturdays
  • Transactions are limited to teller services
  • Complete loan and membership applications online
  • Following local government agencies mandates, masks or face coverings are required when visiting branches
  • Please give each other space in line and use the hand sanitizer we’ve provided

ATMs

We have also taken steps to ensure our ATMs remain stocked, so you can easily access cash.   

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Our Team

We are committed to our team’s employment and regular income. Because of your continued membership and our solid financial condition, we are in the position to provide secure jobs to nearly 500 team members.

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Our Strength

We remain far in excess of what the regulators call “well capitalized,” which has solidly prepared us for economic challenges. Additionally, your funds remain protected by the NCUA, up to $250,000.

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Our Expertise

In these challenging times you may have questions about your investments. Our CFS Financial Consultants2 are here to help you. Schedule your complimentary phone consultation.


1 www.sba.gov is an external websites located on other servers. By clicking the link you'll be leaving the Arrowhead Credit Union website. Arrowhead has no responsibility for any external website. It neither endorses the information, content, presentation, or accuracy nor makes any warranty, express or implied, regarding any external site.

2 Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (“CFS”), a registered broker-dealer (Member FINRA/SIPC) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. The credit union has contracted with CFS to make non-deposit investment products and services available to credit union members.