We're in this Together

With continuing concern about the spread of Coronavirus (COVID-19), the health of our members and team is a top priority. This resource center is your guide for updates on how we continue to serve you.

Branches

Our Sierra Way branch and Eastvale, Torrance and Upland In-Store branches are temporarily closed. Fort Mohave is temporarily closed on Saturdays. Our other locations are open 9a-5p weekdays with regular hours Saturdays.

Stimulus Prepaid Card

If you have not yet received your government stimulus payment, it may come as a prepaid card from Money Network Card Services. See eipcard.com¹ for info on this option.

Why Wait, Let's Chat

Call volumes are higher than normal and it may take us a few minutes to answer your call. Chat or secure message in online or mobile banking are other ways to reach us.

Member Assistance Program

You’re not in this alone, we have special assistance programs that may help you. Here are a couple of ways we are helping our members who are affected by the Coronavirus. Please note, some restrictions may apply.

Payment Deferrals

We are offering to defer payments on any Arrowhead loan and/or Arrowhead Visa^® for a limited term.

Member Assistance Loan

If you have been impacted by COVID-19, we have loan programs in place to help.

Temporarily Suspending Fees

Starting April 13 we’re temporarily suspending fees for:

- Early certificate withdrawals
- Loan late charges
- Skip-a-Payment
- Loan payments online and by phone

SBA Loan Assistance

We currently only service existing SBA loans and don’t originate new loans. For help with these loans, like the Paycheck Protection Program, please visit the SBA website.¹

Government Stimulus Payment

If you’re eligible for an Economic Impact Payment (government stimulus payment) you may receive it starting April 13. And, it’s likely you have questions. So we’ve gathered a few tips from the IRS to share with you.

Branch Services

If you do have the need to visit a branch, please know we've made a few changes for the well-being of you and our team.

Sierra Way Branches and Eastvale, Torrance, and Upland In-Store locations are temporarily closed
Fort Mohave branch temporarily closed on Saturdays
Branch hours are 9a-5p on weekdays with regular hours Saturdays
Transactions are limited to teller services
Complete loan and membership applications online
Following local government agencies mandates, masks or face coverings are required when visiting branches
Please give each other space in line and use the hand sanitizer we’ve provided

ATMs

We have also taken steps to ensure our ATMs remain stocked, so you can easily access cash.

Find one of 30,000 CO-OP Network fee-free ATMs.

Our Team

We are committed to our team’s employment and regular income. Because of your continued membership and our solid financial condition, we are in the position to provide secure jobs to nearly 500 team members.

Our Strength

We remain far in excess of what the regulators call “well capitalized,” which has solidly prepared us for economic challenges. Additionally, your funds remain protected by the NCUA, up to $250,000.

Our Expertise

In these challenging times you may have questions about your investments. Our CFS Financial Consultants² are here to help you. Schedule your complimentary phone consultation.

¹www.sba.gov and www.eipcard.com are an external websites located on other servers. By clicking the link you'll be leaving the Arrowhead Credit Union website. Arrowhead has no responsibility for any external website. It neither endorses the information, content, presentation, or accuracy nor makes any warranty, express or implied, regarding any external site.

² Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (“CFS”), a registered broker-dealer (Member FINRA/SIPC) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. The credit union has contracted with CFS to make non-deposit investment products and services available to credit union members.