We're In This Together

To help keep everyone safe, we’ve implemented safety protocols in our branches and behind the scenes. This means things might move a little slower. We are committed to serving you. Thanks for your patience.

Government Stimulus Payment

Over the next few weeks the government is issuing economic stimulus payments to those who are eligible. For information about eligibility, timing of payments, and payment amounts, please visit the IRS Website.1

Please note: We are unable to change where funds are deposited. If Federal funds are sent to an Arrowhead account that is no longer open, they will be automatically returned to the Treasury Department.

Branch Closures

The following branches are temporarily closed:
•    Eastvale In-Store
•    Upland In-Store

Let's Chat

Have a quick question? Our chat feature is a great option to get in touch to answer basic questions. If you need something account specific, send us a secure message using online or mobile banking.

Skip the Wait

We encourage you, whenever possible, to use our mobile app, online banking, ATMs or automated phone system for your financial needs. Add your Arrowhead card to your mobile wallet for contactless shopping.

Service, Fast

Right now, wait times when visiting a branch or calling us are longer than normal. Skip the wait and still get great service.

 
Common Transactions
Online
 Mobile2
ATM
   Make a Transfer
   Apply for a Loan
   Make a Loan Payment
   Review Transactions
   Locate Account Number
   Deposit Checks3
   Deposit or Withdraw Cash3
   Check Your Balance

Branch Services

If you do have the need to visit a branch, please know we've made a few changes for the well‑being of you and our team.

•    Eastvale and Upland In-Store locations are temporarily closed
•    Branch hours are 9a–5p on weekdays with regular Saturday hours
•    Transactions are limited to teller services
•    Loan and membership applications may be completed online
•    Masks or face coverings are required when visiting branches in accordance with local government agency mandates
•    Please give each other space in line and use the hand sanitizer we've provided

Member Assistance Program


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You’re not in this alone. We've developed special assistance programs to help you. Please note, some restrictions may apply.

Payment Deferrals
Deferrals on Arrowhead loans and/or Arrowhead Visa® for a limited term.

Member Assistance Loan
We have loan programs in place to help members affected by COVID-19.

Fees Currently Suspended
Fees temporarily suspended for: Early certificate withdrawals, loan late charges, Skip-a-Payment, and loan payments online and by phone.

SBA Loan Assistance
Currently servicing existing SBA loans only. For assistance with these loan types, please visit the SBA website.4

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Our Team

We're committed to our team’s employment and regular income. Because of your continued membership and our solid financial condition, we're in the position to provide secure jobs to nearly 500 team members.

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Our Strength

We remain far in excess of what the regulators call “well capitalized,” which has solidly prepared us for economic challenges. Additionally, your funds remain protected by the NCUA, up to at least $250,000.
 

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Our Expertise

In these challenging times you may have questions about your investments. Our CFS Financial Consultants5 are here to help you. Schedule your complimentary phone consultation.
 

1 www.irs.gov is an external website located on other servers owned and controlled by the Federal government. By clicking the link you'll be leaving the Arrowhead Credit Union website. Arrowhead has no responsibility for any external website. It neither endorses the information, content, presentation, or accuracy nor makes any warranty, express or implied, regarding any external site.

2 Data rates may apply.

3 Certain limits and restrictions apply.

4 www.sba.gov is an external website located on other servers owned and controlled by the Federal government. By clicking the link you'll be leaving the Arrowhead Credit Union website. Arrowhead has no responsibility for any external website. It neither endorses the information, content, presentation, or accuracy nor makes any warranty, express or implied, regarding any external site.

5 Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (“CFS”), a registered broker-dealer (Member FINRA/SIPC) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. The credit union has contracted with CFS to make non-deposit investment products and services available to credit union members.